Wednesday, August 17, 2022
  • CONTACT US
  • ABOUT US
  • TERMS OF SERVICE
Kashmir Glacier
  • News
    • Kashmir
    • Jammu
    • Ladakh
  • India
  • World
  • Sports
  • Business
  • Opinion
    • Editorial
    • Interview
  • Health
  • Weekly Edition
  • ePaper
No Result
View All Result
Kashmir Glacier
  • News
    • Kashmir
    • Jammu
    • Ladakh
  • India
  • World
  • Sports
  • Business
  • Opinion
    • Editorial
    • Interview
  • Health
  • Weekly Edition
  • ePaper
No Result
View All Result
Kashmir Glacier
No Result
View All Result
Home Kashmir

CS reviews RAS feedback on online services, takes note of public opinion

News Desk by News Desk
July 19, 2022
in Kashmir
0
CRPF man posted in Pulwama dies in Srinagar hospital
0
SHARES
7
VIEWS
Share on FacebookShare on TwitterWhatsApp

SRINAGAR, JULY 19: The Chief Secretary, Dr. Arun Kumar Mehta, today chaired a meeting with the concerned Administrative Secretaries to review the implementation of the Rapid Assessment System (RAS) in Jammu and Kashmir and the nature of feedback being received.

It was informed that a total of 209 online services of 29 departments have been taken up for integration with the Rapid Assessment System (RAS) which provides for automated reach out to citizens seeking feedback on the quality of services availed by them.

It was informed that the ‘Domicile Certificate’ service of the Revenue Department has received the maximum feedback/ response with 73% of users rating the quality of service delivery as “Good”, 9% as average and 18% as bad. Moreover, 92% of applicants for ‘Marriage Certificate’ through the Revenue Department also voted their experience as “Good” while 8% of users voted as bad.

It was further revealed that the Power Development Department is processing the online bill payments through the android application of the Department; third-party payment applications; and the departmental website. These services are receiving appreciation from the public as is reflected from RAS approval readings of 92%, 86% and 92% respectively. The Department’s service for ‘Approval for diesel generator set installation’ received a 100% ‘Good’ rating.

With regard to the Labour & Employment Department, service seekers gave 100% approval ratings to the digital services for renewal of contractor certificate, new contractor registration, and registration under the Motor Transport Workers Act 1961.

Similarly, 82% of citizens who availed ‘Post-Metric Scholarship for Pahari speaking people’, 65% respondents for ‘IGNOAPS’ and 60% for ‘ISSS’ of Social Welfare Department rated the services as “Good”, whereas, 75% of the responses received for ‘Age Certificate’ 77% for ‘Fitness Certificate’, and 68% for ‘Physically Challenged Certificate’ services from the Health and Medical Education Department rated the services as “Satisfactory”. The services for issuance of Birth (93%), Death Certificates (73%); online building permission (73%) being provided by the H&UD Department and the Customized Livelihood Scheme of Mission Youth (83%) also received positive citizen feedback.

Moreover, services like Social Welfare Department’s Post Matric Scholarship for SC/OBC/EBC/DNT and Pension for victims of militancy; Fisheries Department’s Permission for Fishing; and Revenue Department’s Issuance of SC/ST Certificates revealed poor experience by the service seekers.

Reviewing the average and negative feedback on specific services, the Chief Secretary directed the departments to ascertain the cause of public dissatisfaction and immediately take remedial action, besides introducing innovative measures to enhance public approvals. He enjoined upon the concerned officers to undertake regular analysis of the quality of services being provided through RAS and take timely corrective interventions to raise public satisfaction with regard to their services.

It was observed that in response to the 6.00 lac reach-outs through RAS, 23,265 feedbacks were received back. Referring to the feedback as a pillar of support in participatory governance, Dr. Mehta appealed to the public to enthusiastically participate by sharing their feedback on the wide range of departmental services. “This will allow the Government to assess public expectations and identify areas requiring further improvements”, he added.

  • Facebook
  • Twitter
  • email
  • Print

Share this...

Share this:

  • Facebook
  • WhatsApp
  • Twitter
  • Telegram
Previous Post

Next Post

3 students go missing in Kupwara, families urge them to return home

News Desk

News Desk

Related Posts

Full statehood for J&K top agenda in meeting with PM, says Ghulam Nabi Azad
Jammu

Four rounds of consultations were held with Azad: Congres

by News Desk
August 17, 2022
DGP sanctions about Rs.6.50 lakh welfare relief for Retired/NoKs of martyred/deceased police personnel/SPOs
Kashmir

Shopian Killing: 2 involved persons identified, strict action to be taken: DGP

by Kashmir Glacier News Desk
August 17, 2022
CRPF man posted in Pulwama dies in Srinagar hospital
Kashmir

Chief Secretary inspects de-weeding operations in Dal lake

by News Desk
August 16, 2022
CRPF man posted in Pulwama dies in Srinagar hospital
Kashmir

Grenade attack on CRPF BP Bunker in Shopian, No loss

by News Desk
August 16, 2022
Contractors using ‘poor-quality’ material in construction of roads to be blacklisted
Jammu

Contractors using ‘poor-quality’ material in construction of roads to be blacklisted

by Raouf Dar
August 15, 2022
Next Post
3 students go missing in Kupwara, families urge them to return home

3 students go missing in Kupwara, families urge them to return home

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

Attestation cum Passing out Parade of 15th BRTC batch of constables held at Talwara

Attestation cum Passing out Parade of 15th BRTC batch of constables held at Talwara

June 25, 2021
JK Govt orders placements of 50 Junior KAS officers in time scale, shifts them to new positions

JK Govt orders placements of 50 Junior KAS officers in time scale, shifts them to new positions

April 10, 2020

Don't miss it

Full statehood for J&K top agenda in meeting with PM, says Ghulam Nabi Azad
Jammu

Four rounds of consultations were held with Azad: Congres

August 17, 2022
DGP sanctions about Rs.6.50 lakh welfare relief for Retired/NoKs of martyred/deceased police personnel/SPOs
Kashmir

Shopian Killing: 2 involved persons identified, strict action to be taken: DGP

August 17, 2022
‘Death and Dying’ in COVID: Tribute to a Medico
Health

JK reports 217 fresh positive cases, 465736 recovered

August 16, 2022
CRPF man posted in Pulwama dies in Srinagar hospital
Kashmir

Chief Secretary inspects de-weeding operations in Dal lake

August 16, 2022
CRPF man posted in Pulwama dies in Srinagar hospital
Kashmir

Grenade attack on CRPF BP Bunker in Shopian, No loss

August 16, 2022
Missing Kreeri Man Found Unconscious In His Vehicle, Hospitalised
Jammu

13 yr girl dies as a group of Doda pilgrims to Manimahesh Yatra met with accident

August 16, 2022

Facebook Page Like

Follow me on Twitter

My Tweets

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 42,515 other subscribers

© 2021 Kashmir Glacier - Premium news & magazine theme by GITS.

No Result
View All Result
  • News
    • Kashmir
    • Jammu
    • Ladakh
  • India
  • World
  • Sports
  • Business
  • Opinion
    • Editorial
    • Interview
  • Health
  • Weekly Edition
  • ePaper

© 2021 Kashmir Glacier - Premium news & magazine theme by GITS.

Join WhatsApp